DAY 1 BILLING PROCEDURES
Your first day working with DC will provide tremendous educational value. We provide you procedures to help you avoid accounts from going into collections which will begin to optimize your revenue. After you submit accounts online through our easy and secure placement portal. We will begin to work your accounts, sometimes the same day which will immediately free up your staff.
BENEFITS
- Next Day Service
- Save Admin Staff Time
- Immediate Account Attention
- Low Cost Dental Billing Procedure
DAY 45 FRIENDLY BILL REMINDERS
Our first step to increasing your revenue is providing a patient-friendly notice and call service where we will contact all your late paying patients to make their payment to you directly. Calls are made weekly and statements go out every 15 days. During our 60 day pre-collect phase you will generate patient pay revenue for a flat fee of $5.00/account. There is no other fee or percentage for the recovery of your self-pay revenue nor is there any minimum volume requirement to use our pre-collect. All collection efforts are made on a first-party basis where we act as an extension of your business office using your clinic’s name and branding. All revenue is directed to your office for immediate processing and credit. You remain in control of your revenue at all times.
BENEFITS
- No Up-Front Cost
- Low Flat Fee Per Account
- Same Day Service
- Friendly Follow-up Calls
- Bi-weekly Statements
- Maintain control of all payments and revenue
- Payments Via PayDentist.com
- Updated Account Information
BAD DEBT PHASE I
In the event that collections are not made in the “pre-collect” phase, accounts are offloaded to our 3rd party bad debt collection process. Phase I last 45 days and allowing for the following FDCPA/FCRA compliance requirements to be met:
- Validation notification
- Dispute processing
- Verification of debt
During Phase I voluntary collection efforts are made using postal, telephonic and electronic media to solicit payment in full of your self-pay patient balance. Payments are made to our office directly or via our payment portal (www.paydentist.com). Monthly remittances are then submitted to you itemizing all monthly payment activity and remaining account balances.
BAD DEBT-PHASE II
Balances not collected in Phase I roll to Phase II of our Bad-Debt collection cycle on day 46. During Phase II the following traditional collection tactics are deployed:
- Skip-tracing
- Credit Reporting
- Litigation
We understand your patients are important to you. So we act on your behalf with professionalism and consistency. Patients that express a genuine interest in resolving their debt but lack the resources to pay the balance in full will be provided options for a payment plan. We prefer to collect the maximum amount of revenue in the shortest period of time so our payment programs are favorable to your practice.
BENEFITS
- Quick Reimbursements
- Locate Alternative Payment
- Arrangements
- Client Driven
- Skip-tracing and asset location
- Reporting to all 3 NationalCredit Bureaus
- Payment Programs
- Ongoing Payment Plans
- Customer Retention
PATIENT PROCEDURES AND AILMENTS WE UNDERSTAND
- Dental General Practitioner
- Endodontics
- Oral and maxillofacial pathology
- Oral and maxillofacial radiology
- Oral and maxillofacial surgery
- Orthodontics and dentofacial orthopedics
- Teeth Whitening
- Porcelain & Composite Veneers
- Composite Bonding
- Porcelain Crowns
- Cavities
- Infectious diseases of the mouth
- Porcelain Bridgework
- Dental Implants
- Inlays & Onlays
- Tooth-Colored Fillings
- Clear Orthodontic Aligners
- Cosmetic Gum Surgery
- Tooth Contouring & Reshaping
- Gum Surgery.
- Oral Cancer Examination
- Pediatrics
- Root Canals
- Sealants
- Crowns & Caps
- Extractions
- Fillings and Repairs
- Crowns
- Grafts
DENTAL ACCOUNT SERVICES
- Patient Satisfaction Surveys
- Bill Follow-Up
- Patient Pay Collection
- Financial Counselling
- Point Of Sale Procedures
- Automated Reminders
PATIENT FRIENDLY COLLECTION APPROACH
Our standards for account recovery are with the patient in mind. We are sensitive to the nature of every patient billing situation and are familiar with small dental practice procedures. DC customers experience very few patient complaints working with us. We believe in helping your patients resolve their obligations responsibly by providing alternative solutions to resolve accounts whenever possible.
COLLECTION COMPLIANCE
DC complies with local and national FDCPA and HIPAA collection guidelines.
NO COMPLAINTS
Dental Collectors does not create complaints. We are unlike traditional collection services and do not call patients excessively. We use our system to motivate your patients to communicate. Any point in the recovery process your patient can stop our actions and workout a manageable payment plan.
